A Decade of athenaOne.
Now Working Directly for You.
Cranberry Peak Consulting was founded by Ryan Dow, a healthcare IT professional whose career has been defined by deep, hands-on work with the athenaOne platform. With over ten years of experience spanning client support, interface network management, product knowledge, and independent consulting, Ryan brings a level of expertise that is genuinely rare in the athenaOne space.
From 2011 to 2017, Ryan worked at athenahealth's Belfast, Maine office, progressing from Client Support through Interface Network Management and ultimately to Senior Technical Project Associate in Product Knowledge. That direct experience inside the company provides a perspective on the platform that outside consultants simply don't have.
Cranberry Peak is a boutique, solo practice. There are no account managers, no project coordinators, and no handoffs. When you hire Cranberry Peak, you work directly with Ryan, which means faster communication, more accountability, and solutions that are built around your organization rather than pulled from a generic playbook.
Whether you're a community health center struggling with reporting, a private practice dealing with interface errors, or a growing organization preparing for a new provider onboarding, the approach is always the same: understand what isn't working as well as it should, and fix it.
Cranberry Peak Consulting, LLC — President
Provides advisory and consulting services to healthcare organizations on the athenaOne platform, including custom reporting, integration troubleshooting, workflow optimization, and user training.
Golden Health Initiative, Inc. — Vice President, Application Support
Led application support across multiple technology areas, managed integrations, maintained system stability and functionality, and developed technical documentation.
athenahealth — Senior Technical Project Associate, Product Knowledge
Resolved complex client escalations, collaborated with product owners on Agile development priorities, and used SQL for reporting and data analysis.
athenahealth — Interface Associate, Interface Network Management
Conducted smoke and UAT testing on interfaces, led monthly HL7 training sessions, and worked directly with vendors and clients on interface implementation and troubleshooting.
athenahealth — Client Support Center Associate
Provided inbound client support and athenaNet training, managed HTML document libraries, and handled complex case escalation and resolution.